It is easy to get good or bad customer service reps at any company. My complaint today is not about agents, but about piss poor corporate policy.
We flew into Albuquerque, New Mexico, on Friday, May 19. We had a car rented from Dollar Rent-A-Car at the airport. Our flight was delayed.
We got in about 12:30 AM. All of the other car rental agencies stayed open. Dollar was alone in closing early. This was despite a call to Dollar informing them of the airline delay.
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